Privacy Policy

Introduction

TWINSTRATA, INC. (“TWINSTRATA”) is a developer of innovative storage software products and services. TWINSTRATA respects the privacy of every individual who visits this website, provides personal information to us via interactive features of this website, or sends e-mails to TWINSTRATA via this website. This privacy policy outlines the information TWINSTRATA will collect via this website and how TWINSTRATA will use that information. This statement will also instruct you on what to do if you do not want your personal information collected or shared when you visit this website or send us e-mails via this website.  This privacy statement does not cover our use of information collected through any other means.

Collection and Use of Personally Identifiable Information

Personally Identifiable Information We Collect

The information TWINSTRATA obtains from you is generally necessary or useful for TWINSTRATA to provide the services or information you have requested and to design new services for your future use, and is provided directly by you in response to TWINSTRATA’s request for the information.  In connection with the services TWINSTRATA provides, TWINSTRATA may ask you to provide your name, physical address, zip code, phone number, e-mail address, and services received or requested.   Your submission of such information on-line is deemed your consent to TWINSTRATA’s use of the information as contemplated in this privacy policy.

How We Use the Information

Generally, TWINSTRATA uses the information, and other information TWINSTRATA may have about you, to provide the services or information you have requested, to personalize your experience on this website, to provide customer support, to improve this website, to enforce TWINSTRATA’s agreements and policies, to resolve disputes, to improve our marketing and promotional efforts, and to design new services for your future use.
TWINSTRATA may also use the information to notify you about new services or offers TWINSTRATA have available, or news about TWINSTRATA.
TWINSTRATA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) may be transferred to the third party.

When We Share the Information

TWINSTRATA shares information within our organization to enable us to better understand our customers’ product and service needs, and to learn how to best design, develop, and package products and services to meet those needs.
TWINSTRATA does not sell, rent or lease its customer lists to unaffiliated third parties for their marketing purposes without your consent.
TWINSTRATA occasionally hires other companies to provide services on its behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
TWINSTRATA may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TWINSTRATA or the site; (b) protect and defend the rights or property of TWINSTRATA; (c) act in urgent circumstances to protect the personal safety of users of our services or members of the public, (d) to respond to legal requests, or (e) in connection with the sale of substantially all or our assets to which this website relates.
While we use commercially reasonable efforts to ensure that our use and disclosure of your personally identifiable information as described in our privacy statement, we cannot ensure that your communications with us will never be disclosed in ways not otherwise described in this privacy statement.

Other Information We Collect

Some information may automatically be collected as you browse our site. Our web server automatically collects information such as the domain name of the service providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics.
We also may use cookies on our site.  A cookie is a small data file that websites commonly write to the site visitor’s hard drive when a site is visited. A cookie file contains information that can identify a return visitor each time he or she visits our site. The data is encrypted for added security. TWINSTRATA’ website may use cookies as a way to measure activity and traffic patterns on the site in order to continually improve the visitor’s experience.  A browser can be set to warn the users before accepting cookies. Users can choose to refuse cookies by turning them off in the browser. Users do not need to have cookies turned on to visit our website.

Your Choices

We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. You are not required to provide us with this information, but if you choose not to, you may not be able to participate in some of the activities on this site.
We use the information we collect from you to allow you to participate in the site activities for which the information is collected.  For example, when you give us your e-mail address in order to receive newsletters, product information and special promotions, your e-mail address will be added to our marketing database. TWINSTRATA will only send e-mails to visitors that request TWINSTRATA send them this information.  TWINSTRATA will not send commercial solicitations via e-mail to customers who request it not be sent to them.  On each e-mail you receive, you are given the opportunity to unsubscribe. Once you unsubscribe, you will no longer receive such e-mails.

Transfers of Information

Because TWINSTRATA operates from its headquarters in Natick, Massachusetts in the United States of America and because its web servers which host its web site may be located at numerous locations inside and outside the United States, it is possible that personal information about visitors may be transferred from one state or country to another. In particular, your personally identifiable information will likely be processed by us in the U.S. or Canada, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union, and are considered inadequate by the European Union. By providing us with your information, you consent to any such transfer of information outside of your state or country.  In addition, it may be the case that certain users of the site choose to exchange information about themselves to each other, or to one or more groups from time to time. In such events, each party is responsible to the each of the other(s) to the extent one or more of such parties participate(s) in any such exchange(s), and TWINSTRATA is responsible to none of such participating and/or sharing parties in any regard with respect thereto.

Access and Review

If you have questions regarding your personally identifiable information that we have collected via this website, or which to change or delete such data from our active databases, please contact us at info@TwinStrata.com. You agree to defend, indemnify and hold harmless TWINSTRATA and its officers, directors, employees, agents, as well as its contractors, partners and content providers from and against all claims and expenses, including attorneys’ fees, arising in anyway out of your use of this website or materials on the site.

Security

TWINSTRATA has databases and systems that are maintained in accordance with industry standards to reasonably secure all of TWINSTRATA’s commercial information, including information about customers.  However, you should be aware that absolute security does not exist on the Internet, and that no security measures are perfect or impenetrable.

Changes to Policy

If TWINSTRATA decides to change its privacy policies and practices, TWINSTRATA will post those changes to our Privacy Policy on our web site in advance of the changes taking effect or otherwise as soon as practicable, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will use commercially reasonable efforts to notify users. Users will have a choice as to whether or not we use their information in this different manner from that point forward. We will continue to be able to use information in accordance with the Privacy Policy under which the information was collected or, if you have given consent, under the modified Privacy Policy.

Contacting Us

If you would like to contact us for any reason regarding our privacy practices, please write or e-mail us at the following address:

TwinStrata, Inc.
24 Prime Parkway, Suite 301
Natick, MA 01760

or

info@TwinStrata.com

Effective Date

This Privacy Policy is effective June 15, 2008.