Helium 10’s Refund Genie Review 2024: Is This Worth It?

Helium 10's Refund Genie Review


Helium 10's Refund Genie is a tool for people who sell things on Amazon. It helps them get back money from Amazon for problems like lost or damaged items, or if a customer's return wasn't handled right. This tool checks the seller's Amazon account to find places where Amazon might need to give them money back.

Out of 10


  • Saves time by quickly providing FBA refund estimates.
  • Automates reimbursement requests for lost or damaged inventory.
  • Educational resources available to ease the learning curve.
  • Pre-written messages for effective communication with Amazon.
  • Improved financial management by ensuring receipt of all owed refunds.


  • Dependence on software accuracy for tracking and reporting.
  • Risk of overreliance on the tool.


Price: $ 97/mo

Disclosure: Some of the links on this site are affiliate links, meaning that if you click on one of the links and purchase an item, I may receive a commission. All opinions however are my own.

Are you an Amazon Seller tired of the lengthy and complex refund procedures? If you’re looking to save time and effort, Helium 10 Refund Genie is the solution you’ve been waiting for!

In this guide, we’ll walk you through how Refund Genie operates, provide details on Helium 10 pricing, and share our personal experiences to help you make an informed decision.

Why might Amazon owe you money?

Ever wonder why Amazon might owe you some money? Well, here’s why:

Sometimes, while Amazon workers are handling your products, they can accidentally damage or lose some of them. When this happens, Amazon is supposed to give you back the money for those damaged or lost items.

But here’s the catch: Amazon doesn’t always remember to do this, and many sellers don’t even realize it’s happening. That’s where Refund Genie comes in. It’s like a helpful tool that checks if Amazon owes you any money for these mishaps.

If it finds that Amazon didn’t reimburse you for damaged or lost items, you can ask Amazon to give you that money back.

I know a friend who’s also an Amazon seller, and they used Refund Genie to get $2,000 in reimbursements! That’s a lot of money, and I believe that many sellers miss out on these refunds because it can be really tricky to get Amazon to pay up.

Thus,  Refund Genie helps you get the money that Amazon might owe you for damaged or lost products, which is something not every seller knows about or can easily do on their own.

What is Helium 10’s Refund Genie?

Helium 10’s Refund Genie is a tool for people who sell things on Amazon. It helps them get back money from Amazon for problems like lost or damaged items or if a customer’s return wasn’t handled right.


This tool checks the seller’s Amazon account to find places where Amazon might need to give them money back. It makes a list of these spots, explains why they might get money back, and shows them how to ask Amazon for it.

Refund Genie makes this process easier by doing the hard work of looking through all the seller’s account details to spot these money-back chances.

This means sellers can get money back that they should have without having to dig through lots of data themselves.

How Does Refund Genie Work?

Refund Genie works by first gathering information on items that got lost or damaged from your Amazon Seller account. It then breaks this information into smaller, easier-to-handle reports and gives you these reports as Excel files.

You can use these files to ask Amazon for your money back. After Amazon looks into it, they usually give you back some money.

Refund Genie also tries to figure out how much money Amazon should give you back. However, what I’ve noticed is that Amazon doesn’t always give back the exact amount Refund Genie says.

Sometimes, Amazon gives back less money than expected, and other times, they might give back more.

Why Refund Genie Is Better Than Other Tools?

Refund Genie is a tool that helps Amazon sellers get money back for lost or damaged items, and it’s better than other tools for a few reasons. You can do this process by yourself without any tools, but it’s very complicated and takes a lot of time.

As someone who sells on Amazon, I prefer not to spend my time on this boring task, especially when Refund Genie can do it automatically.

Other tools out there might be too costly for what they offer, or they might even take a portion of the money you get back as their fee. Refund Genie doesn’t take any part of your money back.

Also, when you use Refund Genie, you get access to other helpful tools from Helium 10 for managing your Amazon business.

This is convenient because instead of buying each tool separately, you can use Helium 10 to do everything. This makes things much easier and is why I think Refund Genie is a better choice.

Why I recommend Refund Genie?

Refund Genie helps make getting money back from Amazon (for things like lost or damaged items) much easier and quicker than doing it yourself.

It quickly tells you how much money Amazon might owe you for refunds, something that would normally take a long time to figure out by yourself.

The program checks for four different reasons you might get money back for your items that Amazon handles.

You can see money you’ve already gotten back and what you should still get from Amazon.

It gives you ready-made messages that you can use to ask Amazon for your money back, making it super simple.

Refund Genie can handle reports for selling in different parts of the world at the same time.

How to use the Refund Genie Dashboard?

When you sell things on Amazon, not every item sold ends up with the customer keeping it. Sometimes, items are returned or get lost, which is common in retail.

Amazon makes it really easy for customers to return items, especially for those using its Fulfillment by Amazon (FBA) service.

This means your products might come back damaged, or they might not come back at all. Also, items you store in Amazon’s warehouses can get damaged or lost before they’re even bought or sent out.

Amazon is supposed to give you your money back for these lost or damaged items, but with so many sales happening, sometimes these refunds don’t happen as they should.

Keeping track of all these potential refunds can be tough if you’re selling lots of items. This is where Helium 10’s Refund Genie comes in. It does all the hard work of looking through your sales data to find where you might be owed money from Amazon. Here’s a simple guide on how to use it:

1. To start using Refund Genie, first, go to the Helium 10 website. Look for a menu at the top that says “Tools,” click on it, then find “Refund Genie” listed under the “Operations” section and select it.



When you first use Refund Genie, you won’t see any information right away. After you link your Amazon Seller account to Helium 10, it takes about a day for it to collect your sales information. You also need to have had some products returned before any data will show up.

2. After your data is ready, you’ll see it in a table. Each line in the table is about a product that was returned. Here’s what the columns mean:

  • Report Date: You’ll see updates once a month. This column shows when the refund information was gathered.
  • Report Type: Tells you if the product was lost or damaged.
  • Seller: Shows which of your seller accounts the returned item belongs to.
  • Refundable Items: Lists how many products in the order can get a refund.
  • Potential Refund: Shows how much money you might get back for these items.
  • Download: This part fills in only for items that might get a refund, letting you download the details.

Reimbursement Assistance

3. To download your refund report, click the green Download button. Once the download is complete, a notification will appear.

green Download button

4. You will see the downloaded zipped file in your browser’s bottom toolbar once it is downloaded.

downloaded zipped file

5. To open the file you downloaded, go to the place where your computer saves downloaded files, which is often called the “Downloads” folder.

You’ll need a program to open this file if it’s zipped (compressed), like WinZip or the tool that’s already on your computer for opening these kinds of files. Usually, you can just right-click on the zipped file, and you’ll see options to open it using one of these programs.

downloaded files

6. Three items will be included in the folder: a summary of lost/damaged items, a lost/damaged text file, and instructions.

Three items

7. If you would like to request a refund, please read the instructions.txt file carefully. Avoid requesting too many refunds at once. If you are requesting Amazon refunds for more than five (5) SKUs at once, Helium 10 recommends that you do not do so.

to request a refund

8. Each item that is eligible for a refund is summarized in a spreadsheet.


The final file you get is a report with the product code (SKU) and how many items were lost or damaged. You’ll use this info to ask Amazon for a refund. Attach these files when you contact Amazon about your refund.

You don’t need to change how the file looks, but it’s a good idea to change the file name to include your company’s name and what the refund is for, like “HowCoolisThat-Lost” for lost items.

The examples given show how to name files for lost and damaged items. For damaged items, the file will also have extra details like the transaction ID you need to include.

files for lost and damaged items

Damaged items

These reports can now be used to request an investigation at Amazon’s Seller Central to determine whether Amazon’s records match Refund Genie’s. You may attach up to five text files per request.

Supported Marketplaces

Helium 10’s Refund Genie works with these Amazon websites:

  • Amazon United States (amazon.com)
  • Amazon Canada (amazon.ca)
  • Amazon Mexico (amazon.com.mx)
  • Amazon UK (amazon.co.uk)
  • Amazon Germany (amazon.de)
  • Amazon France (amazon.fr)
  • Amazon Italy (amazon.it)
  • Amazon Spain (amazon.es)

If you sell on any of these Amazon sites, you can use Refund Genie to help get your money back for lost or damaged items.

If you don’t sell on these sites, you won’t be able to use Refund Genie. But don’t worry; you can still check for refunds yourself through your Amazon seller account.

Many people do this by themselves and successfully get money back from Amazon. This is a way to manage refunds without needing Refund Genie’s help.

How much does Refund Genie Cost you?

Refund Genie costs $97 every month. When you pay for this, you don’t just get Refund Genie; you also get to use all the other tools offered by Helium 10.

Other tools that only give you reports for getting refunds from Amazon usually cost between $20 and $35 each month. However, some services like Seller Bench and Seller Investigator don’t charge a monthly fee but take 20%-25% of any money they help you recover.

Here’s what you get with your Helium 10 subscription along with Refund Genie:

  • Black Box: Helps find products to sell.
  • Trendster: Shows how popular a product is over time.
  • Magnet: Helps find keywords related to your main keyword.
  • Cerebro: Finds all keywords a specific Amazon product is listed for.
  • Frankenstein: Helps make your product listings better.
  • Scribbles: Helps place keywords in your product title, bullet points, and description.
  • Index Checker: Checks if your products appear in searches for specific keywords.
  • Keyword Tracker: Shows how your products rank for certain keywords.
  • Inventory Protector: Prevents too many products from being ordered at once.
  • Misspellinator: Finds common misspellings for your keywords.
  • Alerts: Notifies you about reviews, product hijacking, etc.
  • Profits: Keeps track of your sales and profits.
  • Follow Up: Sends emails to your customers after purchase.
  • Portals: Helps create web pages for your products.
  • Freedom Ticket: A training course by Kevin King that’s included and is praised for being very helpful.
  • Market Tracker: Shows data for your niche and how your product compares.

Helium 10 offers discounts, too. There are coupons for 10% off and 50% off for annual and monthly plans, respectively. They also have a free trial, so you can try the tools before fully committing.

With their Free and Start Up plan, you’ll be able to see how much money Amazon owes you with Refund Genie, but you won’t be able to download reports needed to claim your money from Amazon.

Quick Links:-

Conclusion: Helium 10’s Refund Genie Review 2024

Refund Genie costs $97 every month, and you might wonder if it’s worth it. Basically, it gives you reports that you could technically get yourself from your Amazon Seller Central.

However, the reason I still use and recommend it is that Helium 10 offers a bunch of other amazing tools that are very useful for running an Amazon business.

Refund Genie adds value by making it easier to get reports on money Amazon might owe you every 30 days. This saves you time so you can focus on other important parts of your business.

But, if you’re only interested in Refund Genie and not the other tools Helium 10 offers, I wouldn’t suggest subscribing just for Refund Genie.

You might as well download the reports yourself from Seller Central. If that takes too much of your time, you could hire someone from a site like Fiverr or Upwork to do it for you.

Keep in mind, even with Refund Genie, you might still need extra help to open cases with Amazon for refunds, as this can also take a lot of time. You have to open each case one by one, which can be quite a task.

Roshan Jha

Roshan Jha is a creative SEO editor at Gizmobase who loves to talk about online shopping, dropshipping, and what's new in the market. He's got a knack for writing stuff that's easy to read and really useful, especially for online stores. He's great at mixing up storytelling with some smart digital tips, making his advice super helpful for freelancers and marketers. Roshan's way of explaining things is super clear and friendly, making tricky topics easy for everyone to get.

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